Customer Experience Category Specialist
United States
Own customer support and recurring issue analysis for a product category. Resolve customer questions by phone and email. Provide timely support through chat and text channels. Build product expertise and identify recurring customer concerns. Share evidence and recommendations to prevent future product or service problems. The position calls for at least three years of customer-facing, multichannel experience. Strong problem-solving, quick systems learning and independent remote working skills.
$26 / hour