Build and maintain ecommerce content, campaign pages and digital experiences. Manage homepage and collection content. Build campaign landing pages and digital experiences. Build and quality-check experiences using ecommerce and creative tools. Coordinate launch calendars, creative requests and site improvements. The position calls for two to four years in ecommerce, digital content, production or site merchandising. Experience with Shopify, Figma and Airtable.
Coordinate apparel labeling and seasonal production data, connecting the office team with overseas manufacturing partners. Review care and content labels against product testing and materials records. Extract barcode data and check RFID and UPC layouts. Maintain care instructions and approved label libraries. Update seasonal product trackers and coordinate classification information. The position calls for strong analytical, problem-solving and data organization skills.
Manage parcel shipping and outbound logistics across distribution network. Manage parcel carrier and logistics provider relationships. Coordinate service with post-purchase technology vendors. Forecast shipping expenses and investigate cost discrepancies. Analyze service performance and improve delivery speed and cost. The position calls for at least three years managing outbound e-commerce shipping at scale. Knowledge of carrier contracts, delivery optimization and expense forecasting.
Write product and marketing copy in brand voice. Write product descriptions and email copy. Develop social and paid campaign messaging. Support seasonal messaging and longer editorial pieces. Document feedback and adapt creative briefs into clear copy. The position calls for zero to two years of copywriting or relevant work experience. Strong writing, proofreading, organization and collaboration skills. Bachelor’s degree in English, journalism, marketing or a related field.
Own customer support and recurring issue analysis for a product category. Resolve customer questions by phone and email. Provide timely support through chat and text channels. Build product expertise and identify recurring customer concerns. Share evidence and recommendations to prevent future product or service problems. The position calls for at least three years of customer-facing, multichannel experience. Strong problem-solving, quick systems learning and independent remote working skills.
Execute retention campaigns for apparel ecommerce and improve customer lifecycle journeys through testing and reporting. Build, test and launch email and SMS campaigns. Develop segmentation tests and improve lifecycle messaging flows. Monitor list quality, deliverability and campaign compliance. Report results and recommend improvements to targeting and content. The position calls for 2–3 years in email, SMS or lifecycle marketing. Hands-on experience with an email service platform.