The opportunity
Overview
Own customer support and recurring issue analysis for a product category. Resolve customer questions by phone and email. Provide timely support through chat and text channels. Build product expertise and identify recurring customer concerns. Share evidence and recommendations to prevent future product or service problems. The position calls for at least three years of customer-facing, multichannel experience. Strong problem-solving, quick systems learning and independent remote working skills.
What you’ll do
- Resolve customer questions by phone and email.
- Provide timely support through chat and text channels.
- Build product expertise and identify recurring customer concerns.
- Share evidence and recommendations to prevent future product or service problems.
What you’ll bring
- At least three years of customer-facing, multichannel experience.
- Strong problem-solving, quick systems learning and independent remote working skills.
- Ability to learn support systems quickly and work independently.
Compensation
$26 / hour
Benefits
- Three weeks of paid onboarding and training.
- Performance bonus opportunity of up to $1,000 per month, subject to employer conditions.
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