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Scaled Customer Success Manager - Ads

United StatesRemotePosted Aug 28, 2026
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The opportunity

Overview

Help ecommerce advertising customers succeed through scalable education, retention programs and targeted account support. Build customer onboarding, adoption and renewal programs. Translate advertising performance data into practical customer guidance. Manage selected customer relationships and business reviews. Improve engagement through automation, training and product feedback. The position calls for 5+ years in customer success, account management or retention. Hands-on experience with Amazon advertising or comparable seller advertising software.

What you’ll do

  • Build customer onboarding, adoption and renewal programs.
  • Translate advertising performance data into practical customer guidance.
  • Manage selected customer relationships and business reviews.
  • Improve engagement through automation, training and product feedback.

What you’ll bring

  • 5+ years in customer success, account management or retention.
  • Hands-on experience with Amazon advertising or comparable seller advertising software.
  • Knowledge of campaign budgets, bidding and measurement, with strong communication skills.

Compensation

$85,000 – $90,000 / year

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