The opportunity
Overview
Help customers understand complex commerce software through product communications, training and clear learning resources. Publish client-facing product release notes and roadmap updates. Create live, recorded and self-service training materials. Support product onboarding and demonstration workflows. Measure learning engagement and identify gaps in customer understanding. The position calls for 8+ years in training resource development or program delivery. Ability to learn complex software and explain it clearly.
What you’ll do
- Publish client-facing product release notes and roadmap updates.
- Create live, recorded and self-service training materials.
- Support product onboarding and demonstration workflows.
- Measure learning engagement and identify gaps in customer understanding.
What you’ll bring
- 8+ years in training resource development or program delivery.
- Ability to learn complex software and explain it clearly.
- Experience owning client communications and coordinating cross-functional projects.
Compensation
$130,000 – $150,000 / year
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