Customer Support

Retail Support Specialist - Commerce, CA

Commerce, CAPosted Aug 27, 2026
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The opportunity

Overview

Resolve technical support issues for retail stores and new store openings. Troubleshoot store hardware, software and networks. Resolve point-of-sale technology incidents. Own support tickets through resolution with clear documentation. Coordinate escalations, vendors and technology deployments. The position calls for strong technical problem-solving and customer-focused communication. Ability to follow support processes and take responsibility for ticket resolution. Careful documentation and the ability to manage several priorities.

What you’ll do

  • Troubleshoot store hardware, software and networks.
  • Resolve point-of-sale technology incidents.
  • Own support tickets through resolution with clear documentation.
  • Coordinate escalations, vendors and technology deployments.

What you’ll bring

  • Strong technical problem-solving and customer-focused communication.
  • Ability to follow support processes and take responsibility for ticket resolution.
  • Careful documentation and the ability to manage several priorities.

Compensation

$32 – $36 / hour

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