Customer Support

Floor Lead (Retail) (Full-time)

Boston, MAOn-siteFull-timePosted Sep 10, 2026

The opportunity

Overview

Guide the retail floor team in Boston, combining hands-on customer service with coaching and daily operational support. Coach colleagues on service standards and monitor sales performance. Help customers understand jewelry and available store services. Support inventory counts, order fulfillment and stockroom organization. Maintain presentation standards and assist with new team member onboarding. The position calls for experience in a high-volume retail environment.

What you’ll do

  • Coach colleagues on service standards and monitor sales performance.
  • Help customers understand jewelry and available store services.
  • Support inventory counts, order fulfillment and stockroom organization.
  • Maintain presentation standards and assist with new team member onboarding.

What you’ll bring

  • Experience in a high-volume retail environment.
  • Strong organization, analytical thinking and problem-solving skills.
  • Ability to stand for eight hours and lift up to 50 pounds.

Schedule

  • Evening, weekend and holiday availability required.

Compensation

$23 – $26 / hour

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